Frequently Asked Questions

 1. How do I create an account?

 

Simply Click on the user account on the home page (right side) and choose Create Account. Fill in the form with your complete details and choose Register.

 

2. How do I place an order on BluePink.ae?

 

Shopping online at BluePink Fashion is so easy!

You can browse via our product categories that you can find at the top of the page. If you already find the right category you are looking for, simply choose the product you want. To view the product details, just click on the product image and you will be redirected to the product's page. When you are decided to purchase the product, simply select the color, size, and quantity you desire and then click Add to Shopping Bag button. You will be then asked whether you like to continue shopping or proceed to Check Out. You can continue shopping at our store and add the items to your order. If you already have all the items you need, just simply proceed to the Check Out. In the Check Out page, thoroughly review your orders and the total amount. Fill out the order form with your complete billing information, select your desired payment method and courier. If you pay by card, you will be redirected to the Payfort secure payment page to process your payment. During the processing of your payment, It will conduct a pre-authorisation check on your payment card for card verification. To make sure that your payment is fully processed, do not quit your website session until your payment has been approved. 

 

3. How do I know if my payment is successful?

 

You will receive a confirmation email and order number after checking out. It means that your order has been received by us. If a problem occurs with your payment, our Customer Service will call you by phone or send you an email. Else ways, you can rest assured that your order will be processed.

 

4. How to track my order?

If you have a BluePink Fashion account, you can log on to your account and track your order online on the Track Order page.

 

5. How do BluePink.ae works?

 

BluePink Fashion aims to provide an easy step, hassle – free and instant shopping experience to each of our customers all over UAE and other parts of the world. Through BluePink.ae the convenience of shopping online can now give you and your lil’ tots the opportunity to look fashionably good with our range of maternity wear and kids wear collections. BluePink.ae offers maternity styles for every aspect of life from casual to work and sleep. Our kids wear for girls and boys offer fashionable clothing at a great value. You can search for a product by category, price or size. When you can’t find what the right size is for you, our size guide can help you to choose the right size that you think will fit you. If you find the right product you want just click Add to Shopping Bag and the product will automatically be added to your cart. After you have everything you need, click on the Purchase Products and you will be redirected into the payment procedure.

BluePink.ae wants to provide you an easy and secure payment. You can pay by using credit card accepted by us or by Cash on Delivery (COD). You’ll then be asked for your credit card details and delivery address.

Once your order has been done, you’ll just have to seat and relax. We’ll send you an email notification once your order has been dispatched from our store. Please allow up to 3 business days to deliver your product in UAE and 4-7 business days in MENA region and other parts of the world.

 

6. How do I know the correct size of clothes to buy?

 

  • Maternity Size Guide

We provide measurements based on real sizes to ensure that all our maternity clothes are comfortable and fit correctly as your body changes shape throughout your pregnancy. To give you convenience and prevent any confusion when choosing the right size for you, we provide a size guide to help you work out the right size of clothes to buy. 

  • Children Size Guide

We truly understand that it is not really easy trying your children to keep still and take their measurements for various clothes. Thus, to give you convenience and prevent any confusion when choosing the right size for your kids, we provide a size guide to help you work out the right size of clothes to buy. 

 

7. How BluePink Fashion differs from any other maternity and kids wear brand?

BluePink Fashion offers fashionable clothes for every mums-to-be and their tots at a greater value without sacrificing the quality of the product. Sophisticated choice of fabric materials, innovative ideas, comfort, and colors had always been the key factors in creating our clothes specially designed for every mums-to-be and newborn to toddlers.

 

8. What payments do you accept?

 

For convenient, secure and hassle - free shopping experience, BluePink Fashion wants to give you all the best possible ways you can purchase from us using the payment method you’re most comfortable with. Payment methods are:

Cash on Delivery (COD)

Through COD, you can now purchase our products online and we will collect your cash payment upon the delivery of the product at your doorstep. 

Credit Card

BluePink Fashion accepts payment through Visa Card and Master Card.

BluePink Fashion Store Credit

We accept payment in the form of BluePink Fashion store credit. Your redeemed points can be used to purchase our products with the same value of your credits.

 

 9. Is my credit card safe to use on your site?

 

In BluePink Fashion, your security is one of our main priorities. We would like to ensure you that every card transaction occurs within a secure environment. We use 3D secure and FDMA which will help to safeguard the website from frauds and other risks. We do not share your bank account or credit card information to employees of BluePink Fashion and any third party. We do not retain your credit card information after your order is complete. BluePink Fashion rest assured that with each purchase your credit card or bank account information will be secured.

 

10. What is your shipping and delivery procedure? And what are the shipping charges?

 

BluePink Fashion aims to reach each of our customers all over UAE and other part of the globe to provide them what they need without any hassle and in an instant shopping experience.We partnered with the most trusted and fastest courier service agencies to provide you the best quality service you deserve by delivering your purchased item on-time and in safe and perfect condition. And to make you feel more comfortable and safe with the delivery of your purchased item, BluePink Fashion is giving you the privilege to choose your preferred courier agency who will deliver your purchased item right at your doorstep in a very affordable shipping rate. 

 

11. How can I return or exchange my purchased item?

 

We aim to provide a 100% satisfaction for our customers in every items you purchase from us. However, if you have a change of mind and would like to return the purchased item or you want to exchange the merchandise to another item, we will happily accept any exchange or return request as long as the reason is acceptable and it meets our conditions. 

 

12. How can I cancel my order?

 

If you change your mind and wish to cancel your order, please contact our customer service to process your request. If the order has not been dispatched, we will gladly cancel your order and  re-credit your account. It is advisable to call at least 2 hours after you have made the purchased. However, an order cannot be cancelled if it has been dispatched. In this case the rules of Returns and Exchange will apply to the order. 

 

13. Is my personal information safe with BluePink Fashion?

We ensures that all information we gathered from you is secure with us. We do not share your information to any employees of BluePink Fashion or any third party. Sensitive and private data exchange between you and the Site happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

 

14. How to update my personal information?

 

 As an account user of BluePink.ae, you may update your mailing address, email address, name changes or telephone number by visiting our Site and fill out the Account User Field.

 

15. What is the available currency at BluePink Fashion?

 

All prices displayed on the website and every transaction will take place under  US Dollar. 

For COD purchases, we will collect the payment to you including the shipping charge in AED. Our standard exchange rate for USD to AED is 3.68.

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